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Return and Exchange Policy

 

Our policy requires free return / exchange within the Middle East and the Arabian Gulf. If the customer is not 100% satisfied with the product, they can return or exchange the product within 14 days from the date of delivery.

 

Return and exchange process:

  • The customers should inform us about the product that they wish to return or exchange through visiting our website or through contacting us to start the return process.
  • In case of return: After receiving the products, we will transfer the paid amount to your account as an electronic credit within 7 days and the customer can purchase using the electronic balance from the same product or any other product that the customer desires.
  • In case of exchange: We will issue a tracking policy until the product is received.

 

Rules and conditions for return and exchange:

  • The product should be returned within 14 business days, from the date that the customer has received the order.
  • The product should be in good condition, unused and has the original trademark label on it.
  • The product should also be returned with the original brand box that has been delivered to the customer.
  • Unfortunately, it is our policy not to return some of the products. Therefore, we advise the customer to read the product description carefully before it is been purchased.