Return and Exchange Policy
Our policy requires free return / exchange within the Middle East and the Arabian Gulf. If the customer is not 100% satisfied with the product, they can return or exchange the product within 14 days from the date of delivery.
Return and exchange process:
- The customers should inform us about the product that they wish to return or exchange through visiting our website or through contacting us to start the return process.
- In case of return: After receiving the products, we will transfer the paid amount to your account as an electronic credit within 7 days and the customer can purchase using the electronic balance from the same product or any other product that the customer desires.
- In case of exchange: We will issue a tracking policy until the product is received.
Rules and conditions for return and exchange:
- The product should be returned within 14 business days, from the date that the customer has received the order.
- The product should be in good condition, unused and has the original trademark label on it.
- The product should also be returned with the original brand box that has been delivered to the customer.
- Unfortunately, it is our policy not to return some of the products. Therefore, we advise the customer to read the product description carefully before it is been purchased.