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Frequently Added Questions (FAQ)

Q1. Do I need to set up an account to shop and purchase from the website?

Ans: You do not need to set up an account to shop and purchase from our website, but preferably it is better so that you will be able to receive all the offers and benefits in Dilllin store.


Q2. How can I fetch for a specific product or item on the website? What is the method and way for ordering items from the website?

Ans: Our website is very easy going and is not complicated at all, we tried our level best to make everything on our website easy and flexible so that the customers are always happy and comfortable while there shopping and never face any problems. There is a search button were customers are able to fetch for any product or item in which they are looking for. As well as making the shopping easier for customers, there are specific categories for each and every product that the website sells and provides to the customers.


Q3. How will I know if an item is currently out of stock? When do you provide the products that are out of stock?

Ans: There will be a written “out of stock” notification next to the product or item in order that the customers are able to know that the product is out of stock.


Q4: How long does it take for the order to get delivered?

Ans: Delivery of orders to our customers will be within the range from 3 days to two weeks. Depends on the destination of the order.


Q5. How much does the shipping cost?

Ans: Dilllin will be taking care of the shipping cost and the delivery will be free if your oder from 300$ and if under 300$ it will be cost 25$ only for our customers.


Q6. Is there an option where I am able to pay cash on delivery? Is there any additional fee if we choose to pay cash on delivery?

Ans: We currently accept the following payment methods for purchase orders registered on our website; Visa Card, Master Card, Paypal account and the balance available in your personal account on our website. We do not accept cash on delivery at Dilllin.


Q7. Are all the products on the website original?

Ans: Yes, all the products are 100% original at “Dillin Store” website.


Q8. Do you have a return and exchange policy?

Ans: Yes, we do have a return and exchange policy; our policy requires free return / exchange within the Gulf countries, if the customer is not 100% satisfied with the product / item, they can return the product within 14 days from the date of delivery. Note that, the product has to be in good state, unused along with the original trademark.


Q9. How can I track my order after its placed?

Ans: All customers will get notified by a message, e-mail or a call before 2-3 days before their order will get delivered to them (depends on what the customer chooses).


Q10. When does the website go on sale usually?

Ans: Customers will be notified with the discounts by registering in our newsletter, however, there will be times were discount codes will be available, were the customers can use them to get a specific amount of discount on the original price.


Q11. How can I contact and communicate with the customer service team for assistance?

Ans: Customers are able to contact us during the following timings; from 8am until 4pm Bahrain timing, through calling us via the numbers that are on our website, or by emailing us and you will get immediate response and assistance from our customer service team.


Q12. Where does the company ship to?

Ans: The company ships to the Middle East and to all the countries around the world, except for the unauthorized countries.


Q13. What if I order and the item does not fit me?

Ans: If customers face any problem with the size, there is an exchange policy were customers are able to exchange the product / item into their actual size.


Q14. Do I have to pay sales tax?

Ans: It depends on the law of the country that you are shopping and ordering from.


Q15. What currencies do the company accept?

Ans: The company accepts; Bahraini Dinar, Saudi Riyal and US Dollar.